Shipments and returns
SPECIAL COVID-19 announcement
Note 1: EMS shipping has been restored to the following countries:
Italy, Switzerland, Belgium, Sweden, Czech Republic, Australia.
But airmail is still not possible, except to the UK, Russia, Austria, Slovak Rep., Turkey and Spain, which is why these countries appear below.
This is the list of countries that have suspended shipments from Taiwan:
Israel, Iran, Lebanon, Azerbaijan, Laos, Burma...
The Ireland, Ukraine, Moldova, Malta, Bielorussia, Estonia, Luxemburg, Georgia, Greece, Hungary, Belgium, Czech Rep, Italy, Switzerland, Finland, Iceland, Portugal, Slovenia, Sweden, Latvia, Romania, Bulgaria, Croatia, Lithuania.
South and Central America.
Fidji, Solomon Islands, Australia.
You may choose to ship with airmail or Express Mail System (EMS). Airmail is generally a little bit slower. Both methods come with a tracking number.
Airmail is FREE for any order above 100 USD to most countries (Europe, North America and Asia).
EMS is FREE for any order above 200 USD to most countries (Europe, North America and Asia).
Otherwise, the shipping cost a flat rate that will depend on where you are located. And import duties are the responsibility of the buyer.
Packages are sometimes returned to Taiwan, because the buyer didn't know they arrived and didn't claim them at the post office. Most countries will ship the packages back if they were not claimed within a month. We encourage you to monitor the tracking of your packages and contact your local post office if the tracking shows that they failed to deliver.